Just been told I can't get my Karoq SE

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Joined: Thu Jun 28, 2018 4:09 pm

Just been told I can't get my Karoq SE

Post by Karobbie » Thu Jun 28, 2018 5:01 pm

Hi there,

I am new to the forum but instead of introducing myself in the 'Introductions' forum I am jumping straight in here after a telephone call I got from my Škoda dealer this morning.

At the end of May I ordered a 1.0L SE Karoq. A couple of weeks after ordering I was called to be told that they couldn't give me a build week as they were moving production to the 2019 model. Not a big deal to me, in fact I thought it would probably be better to have the 2019 model than the 2018 (at no extra cost).

However, today I received another call to be told that I could no longer get the 1.0L SE model as it was being discontinued. The salesman said he believed it was to do with WLTP (http://wltpfacts.eu). Instead I could now get a Karoq SE Nav Plus which comes with extra equipment that isn't standard with the SE but it will cost me more. He couldn't say how much but thought it "might be" between £600-£800.

So my question is has this happened to anyone else and if it has have they been given a price for the "extras"? When you see them below I am struggling to believe that all this will cost no more than £800.

This is what the SE Nav Plus comes with over and above the SE trim:

Amundsen sat nav with 8" touchscreen display and European maps
SD card
Voice control
Integrated wifi
Infotainment Online for one year
Adaptive cruise control
Front and rear parking sensors
Wireless RSE app
Comfort telephony

Many thanks and I'm looking forward to being an active member of the forum (and enjoying my new Karoq!).


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Joined: Sat Mar 10, 2018 11:35 am
Location: South Buckinghamshire

Re: Just been told I can't get my Karoq SE

Post by Milfmog » Fri Jun 29, 2018 12:10 pm

£600 to £800 for that little lot looks like very good value. I specified the adaptive cruise control and love it, the front and rear parking sensors may be an advantage if, unlike my wife, you don't like the mechanical sensors built into every car (some people call them "bumpers" ;) ). I guess that including some items in a standard specification allows them to stock fewer parts leading to economies in the factory (Wi-Fi, navigation, voice control seem to be cheap to make options that fit that concept).

However, I think I would be having an earnest conversation with my dealer and suggesting that if they want to charge £800 it has probably only cost them about £300 and they could afford to lose that in the cost you have already agreed.

Worth a try...

Have fun,


Edit: Sorry, I forgot to welcome you to our little corner of cyberspace. Have fun here.
Karoq SE-L 1.5TSI DSG 2WD. Emerald green, beige leather, heated screen and steering wheel, lane assist, blind spot assist, adaptive cruise control.

My Fuelly page www.fuelly.com/car/skoda/karoq/2018/tazzymutt/798670

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Joined: Thu Jun 28, 2018 4:09 pm

Re: Just been told I can't get my Karoq SE

Post by Karobbie » Fri Jun 29, 2018 3:28 pm

Hi Ian

Thanks for the reply and the welcome :)

You make a very good point about including more things as standard with regards to economies of scale and I am on the same page as you regarding the frank and honest chat that I will be having in due course with my dealer once we know the extra price. Apparently after my telephone call he was off to phone someone to tell them that the car they had ordered they are not doing any more so I guess I got off lightly.

I will update in due course when I know more.

I just hope we still get the car in early September!


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Joined: Sat Mar 03, 2018 10:46 pm

Re: Just been told I can't get my Karoq SE

Post by Stevieboy » Sat Jun 30, 2018 2:06 pm

I am amazed that they have still not updated the website yet. On selecting "Build your own Skoda" this message appears "Factory orders from June will reflect Model Year 19 specification and pricing. Our website and configurator reflects Model Year 18 specifications (including fuel efficiency and emissions performance) and pricing. These models are available from UK stock only. Please speak to your local ŠKODA retailer for more information."

Considering the waiting times for orders I wouldn't expect dealers to have any new cars in stock.

Posts: 1
Joined: Tue Sep 05, 2017 6:46 pm

Re: Just been told I can't get my Karoq SE

Post by rook » Sun Jul 08, 2018 11:27 am

…it may be worth arguing your case:
“…The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require you to give certain information to consumers who buy goods, services or digital content from you before the contract is made. These information requirements form part of the contract that the consumer has with you so if you do not provide the information, the consumer can claim you have breached the contract and seek a suitable resolution….”.
Check with a legal beagle – have you paid a deposit therefore do you have a contract?
As I understand the situation (as a non-legal consumer):
Firstly there must be an offer. An invitation to treat; displayed goods and services on the website/dealer, inviting the consumer to make an offer to buy.
Acceptance - then there must be acceptance of the offer. Accept and make payment for an order placed with your dealer.
Consideration - in a consumer contract this is usually 'money consideration' (payment) for ‘Intention to make a contract’ – dealer/Skoda and the consumer (you) must intend to be legally bound by the contract and you must both understand what the contract actually means.
Legal capacity - the consumer (you) must be legally capable of making a contract.
If those elements were fulfilled, I would argue you have a contract – if the spec (contract) changes you have the right to accept or reject without addition costs (unless you agree).
They may argue that the contract is cancelled, but a good legal advisor may argue that they are in breach of contract and you could seek a suitable resolution, ie a Karoq SE Nav Plus at no additional cost.
Take advice and good luck.

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