Long delivery delays

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Hagarthequitenice
Posts: 4
Joined: Wed May 09, 2018 8:40 pm

Long delivery delays

Post by Hagarthequitenice » Wed May 09, 2018 8:53 pm

Hi Forum
Is anyone else suffering months of delays on delivery? I ordered a 2.0 diesel Edition with tow bar, Canton and heated screen on 13th January 2018. I still do not have a delivery date - it is at least three weeks away. Very seriously considering cancelling. Has anyone any experience of compensation?

Hagarthequitenice


Gingerboy
Posts: 2
Joined: Mon Feb 26, 2018 8:34 pm

Re: Long delivery delays

Post by Gingerboy » Thu May 10, 2018 5:41 pm

Yes! I ordered on almost the same day. The latest delay is due to no back seats! Apparently there is a huge backlog to clear now that they have the Alcantara. I’ve been told that if my car isn’t on the boat today, then it won’t be here this month. The main problem is that I’ve just sold my old car🤨


MASS1
Posts: 6
Joined: Mon Mar 19, 2018 10:19 pm

Re: Long delivery delays

Post by MASS1 » Thu May 10, 2018 5:57 pm

My last new car back in 2015 (VW Golf) took 8 months from order to delivery which was over 4 months late. I can fully relate to the frustrations being felt. Eventually, VW customer service provided a loan car for the final month and sent me £250 of John Lewis vouchers. Hoping my Karoq SEL 1.5 isn’t affected in the same way but all seems on track with a 9 week estimated delivery at the moment. Having said that it also has the vario seats and leather that I keep reading is the main delay on the Edition models.


Hagarthequitenice
Posts: 4
Joined: Wed May 09, 2018 8:40 pm

Re: Long delivery delays

Post by Hagarthequitenice » Sun May 13, 2018 12:47 pm

Thanks for the responses, chaps, good to know I'm not on my own. Skoda UK are refusing to talk to me - they are hiding behind 'Data Protection'. My dealer informs me that Skoda are offering me a 'goodwill gesture' gesture of £100. That brings anew depth and meaning to the word 'derisory'. As gestures go, it is an insult. Let's just hope that Skoda somehow manage to get their act together and start behaving like a company that actually cares about it's customers.


Milfmog
Posts: 137
Joined: Sat Mar 10, 2018 11:35 am
Location: South Buckinghamshire

Re: Long delivery delays

Post by Milfmog » Sun May 13, 2018 12:53 pm

My car was delivered to the dealers on the date they told me to expect it. I ordered on 22 January and was advised it should be ready for collection on 1 May. I chose to take it a few days later as it was easier for me to collect it on a Saturday.

I have leather, varioflex seating, like the edition, so I'm not convinced that they are the items causing the delay in delivering Hagarthequitenice's car.

Have fun,


Ian.
Karoq SE-L 1.5TSI DSG 2WD. Emerald green, beige leather, heated screen and steering wheel, lane assist, blind spot assist, adaptive cruise control.

My Fuelly page www.fuelly.com/car/skoda/karoq/2018/tazzymutt/798670


Hagarthequitenice
Posts: 4
Joined: Wed May 09, 2018 8:40 pm

Re: Long delivery delays

Post by Hagarthequitenice » Sun May 13, 2018 1:51 pm

All I've heard from the dealer is that there is (or was) a shortage of parts. I'm not surprised that demand for the Karoq has been so high, I think it's a really great car. These things happen. But I cannot forgive Skoda for their absolutely appalling customer service. Even though the motor industry is renown for poor service, Skoda are lowering the standards.


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