SATNAV loses position

Faults and Technical chat for the Skoda Karoq
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Post by brookhurst » Fri Feb 25, 2022 4:46 pm

I have a Karoq SE Drive 1.5 with a problematic satnav system. The car was purchased new in April 2021 and the problems started after a few weeks. When driving with or without a destination specified, the displayed position will randomly start to deviate from the actual position of the car. There is nothing consistent about where or when it starts, and the error can be a street away, or several miles after driving for some time. When the car is left overnight, it generally 'finds itself' again. It has been into a dealer at least 7 times so far and had various s/w updates, replacement aerial, replacement control unit, but still have an issue. They thought the control unit would fix it because they installed a unit from a donor vehicle which worked fine for about 4 weeks, but the new one they finally installed failed after 2 days and an 'automatic update' requested on day 2.

Just wondered if anyone else has seen this sort of problem, if so what was the fix. Any advice appreciated.

I am currently waiting for the dealer to get a reply from Skoda technical so they have an idea what to do next!

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Post by LarryKing » Sun Jun 26, 2022 12:59 pm

Hi we have the same problem. Any luck getting it sorted?

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Post by sanqhar » Sun Jun 26, 2022 6:09 pm

When my MiB 2 satnav seems to not be following the where the car is I touch the screen button that sort of looks like a computer mouse. That seems to lock the screen onto the red arrowhead that signifies where the car is (or in your case it might be where it thinks the car is).

....and today was a good day in the life of....

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Post by rxpaul » Mon Jul 04, 2022 12:31 pm

We've just experienced satnav losing position (it located us about half a mile from where we were which played havoc with the route instructions!)

This has happened twice in the past 3 days and in both cases:-

- it was associated with the "SOS: emergency call workshop" error that has also been mentioned in these forums.

- it also (bizarrely) affected the phone connected by car-play, but not the passenger's (car-play unconnected) phone.

We've had the "SOS" error a number of times, seemingly at random, but these two times (today (4th July, 2022 and last Friday (1st July) were the only times it's been associated with a loss of GPS location.

The car is a 2021 (70 plate) Karoq TL auto


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Post by karoqy » Mon Jul 04, 2022 1:38 pm

What kind of roads were you on when the satnav went off position? Used to get the same whenever driving in the city, tall/glass buildings bounce the satellite signals and you end up being several streets over. Compared with the what the GPS on my phone said and it was also in wrong but very different position.
Maybe something on the car itself causing similar? roofbars or box on top?

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Post by rxpaul » Mon Jul 04, 2022 1:45 pm

The first time (on Friday) was in a city but no particularly high buildings. Today was in quite a rural area.

It also affected the car-play attached phone (which was weird) with the internal sat-nav and phone showing the same incorrect position. The phone recovered when disconnected from car-play. The only other common feature was the "SOS" error. This has happened before but I don't always use satnav so haven't previously noticed the link.

Edited to add: no roof box or roof bars.

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Post by CJJE » Mon Jul 04, 2022 6:15 pm

The SOS error problem is a known software fault which your dealer should be able to cure.

In my case, the MY21 car's software was updated from v0270 to v0276, and the problem hasn't reoccurred since.

The latest cars are fitted with newer software, so you may well find that you are updated to a higher level!

VW Golf GT 1.9TDI from 11/98 to 3/06; Skoda Octavia L&K 2.0TDI from 3/06 to 12/11; VW Golf Plus SE 1.6TDI DSG from 12/11 to 2/15; VW Golf SV SE 1.4TSI DSG from 2/15 to 11/20; Skoda Karoq Sportline 2.0TSI 4x4 DSG from 11/20.

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Post by rxpaul » Mon Jul 04, 2022 9:35 pm

Thanks for that.

Other posts on this forum seemed to imply that dealers struggled to resolve the “SOS” error. Good to know that it is resolvable.


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Post by NascarMike » Tue Jul 05, 2022 6:43 am

I had to SOS Emergency Call Workshop error, booked the car in at the dealer, who knew about the problem. Software updated and also received updates on other items as well.

So far so good.

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Post by NascarMike » Wed Jul 06, 2022 4:23 pm

Well what do they say "famous last words"....

The dreaded "SOS Emergency call Workshop" message has re appeared again.

Got the car booked in for next Tuesday, told by the guy at the dealership, that there is an upgrade of the upgrade, issued by Skoda.

Hopefully that this sorts it out, could be an all day installation.

I am little cheesed off about it,to say the least.

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