Owners handbook

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Swprugby
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Joined: Thu May 13, 2021 10:27 am

Owners handbook

Post by Swprugby » Thu May 13, 2021 7:14 pm

Hi,
Has anyone got a 2020/2021 owners handbook they wish to sell or don’t want.
Took delivery of my my21 Sportline today however no user handbook in the black folder in the glovebox, dealership said sometimes they don’t come with one as it’s all done via the infotainment system etc.
Find this explanation hard to believe.

Pragmatix55
Posts: 17
Joined: Fri Apr 23, 2021 8:54 pm
Location: Perthshire

Re: Owners handbook

Post by Pragmatix55 » Thu May 13, 2021 7:46 pm

Seems like a load of rubbish to me, the manual is the only thing in the folder theses days no service booklet
Must be mad not enough money to be eccentric

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CJJE
Posts: 170
Joined: Sat Mar 28, 2020 6:39 pm
Location: Stone, Staffordshire

Re: Owners handbook

Post by CJJE » Thu May 13, 2021 10:29 pm

There should be a paper handbook in the car!

This covers all the obvious things like controls, seats, safety, assist systems etc, although it refers you to the downloaded handbook for details on the infotainment system.

You get this from https://manual.skoda-auto.com/210/en-gb/Models by inputting your VIN (which will automatically give you the correct version) or by selecting Karoq, '2020/11' as the production period, 'other' as the market, and 'English' as the language.

But if the dealer is fobbing you like this I'd check that you have all the expected accessories like the netting system, locking wheelbolt key, jack and wheelbrace or puncture gunk and inflator, etc!

You can also download details of the Skoda Roadside Assistance scheme at https://www.skoda.co.uk/owners/roadside-assistance. (Skoda did stop supplying paper copies of this some time ago, along with the Service Handbook!)

Did the dealer bother to show you round the car at all, and explain how to use the SOS, Service and Info call buttons up by the sunroof controls??

Chris
MY21 Race Blue Karoq Sportline 2.0TSI with PS/DCC, Virtual Cockpit, Heated Windscreen, Spare Wheel & Area View. Ordered 2/6/20, built 21/10/20 and collected 16/11/20! :D

Swprugby
Posts: 5
Joined: Thu May 13, 2021 10:27 am

Re: Owners handbook

Post by Swprugby » Fri May 14, 2021 8:30 am

Thanks Chris
Yes got all the above except the black wallet did not have the user manual/ handbook in it.
Had the car delivered due to distance involved so there was no show around the vehicle etc by the Skoda dealership just dropped off handed the keys & paperwork but the dealership promised a follow up call today where I’ll raise the issue of the handbook, oh & they have to activate the Skoda connect function to open/close doors from your phone.
Regards
Jason.

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CJJE
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Joined: Sat Mar 28, 2020 6:39 pm
Location: Stone, Staffordshire

Re: Owners handbook

Post by CJJE » Fri May 14, 2021 10:48 am

Swprugby wrote:
Fri May 14, 2021 8:30 am

... oh & they have to activate the Skoda connect function to open/close doors from your phone.
Regards
Jason.
That could be interesting as they are supposed to take a copy of your driving licence to prove your identity before doing that!

When I collected my car I asked the sales manager to activate mine and he was adamant that it wasn't needed, and my information must be down to people buying demo cars that had been registered to someone else. Needless to say he was wrong and mine still isn't activated - on reflection I decided it was a security risk and wasn't worth the effort to drive back to have it done.

Chris
MY21 Race Blue Karoq Sportline 2.0TSI with PS/DCC, Virtual Cockpit, Heated Windscreen, Spare Wheel & Area View. Ordered 2/6/20, built 21/10/20 and collected 16/11/20! :D

Pragmatix55
Posts: 17
Joined: Fri Apr 23, 2021 8:54 pm
Location: Perthshire

Re: Owners handbook

Post by Pragmatix55 » Fri May 14, 2021 3:44 pm

Mine has been activated but it's useless says the car is open but it isn't, have to tell it to lock it then it shows locked
Must be mad not enough money to be eccentric

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CJJE
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Location: Stone, Staffordshire

Re: Owners handbook

Post by CJJE » Fri May 14, 2021 4:21 pm

Pragmatix55 wrote:
Fri May 14, 2021 3:44 pm
Mine has been activated but it's useless says the car is open but it isn't, have to tell it to lock it then it shows locked
I've got a suspicion this is down to when it stores the data in the cloud. When I come back from shopping and unload the shopping from the boot, then close and lock the car, the app often tells me the doors are unlocked. If I then tell the app's status to reset, it corrects itself. It's as if it has stored the status of the doors while I am still unloading the boot and before I've locked the car. But other times if I just jump out of the car and lock it, it sees the car as being locked.

Chris
MY21 Race Blue Karoq Sportline 2.0TSI with PS/DCC, Virtual Cockpit, Heated Windscreen, Spare Wheel & Area View. Ordered 2/6/20, built 21/10/20 and collected 16/11/20! :D

Pragmatix55
Posts: 17
Joined: Fri Apr 23, 2021 8:54 pm
Location: Perthshire

Re: Owners handbook

Post by Pragmatix55 » Sat May 15, 2021 10:20 am

CJJE wrote:
Fri May 14, 2021 4:21 pm
Pragmatix55 wrote:
Fri May 14, 2021 3:44 pm
Mine has been activated but it's useless says the car is open but it isn't, have to tell it to lock it then it shows locked
I've got a suspicion this is down to when it stores the data in the cloud. When I come back from shopping and unload the shopping from the boot, then close and lock the car, the app often tells me the doors are unlocked. If I then tell the app's status to reset, it corrects itself. It's as if it has stored the status of the doors while I am still unloading the boot and before I've locked the car. But other times if I just jump out of the car and lock it, it sees the car as being locked.

Chris
That makes sense I miss the ability to start the car remotely like I could with Ford pass, though the rest of that app was pretty useless
Must be mad not enough money to be eccentric

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