Skoda connect

Faults and Technical chat for the Skoda Karoq
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e999sam
Posts: 10
Joined: Tue Jan 19, 2021 5:30 pm

Post by e999sam » Tue Mar 02, 2021 7:24 pm

What do you get with Skoda connect. One of the things I thought would be useful was the ability to plan a route in google maps or in the Skoda connect app and then send it to my car. The problem is that although I can go through all the steps on my phone or tablet and send them to my car my car doesn’t receive them. I’ve spoken to my dealer my dealer and they say Skoda says it’s not available. I have also spoken to Skoda and so far they have failed to come up with an answer. My Karoq is an SEL with a Amundsen.

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CJJE
Posts: 273
Joined: Sat Mar 28, 2020 6:39 pm
Location: Stone, Staffordshire

Post by CJJE » Tue Mar 02, 2021 8:59 pm

According to the Skoda Connect help page:

"TRIP PLANNER
"Why is it not possible to send destinations to the vehicle?
"We are currently working on introducing this function. We apologize for the inconvenience and thank you for your patience."

So with luck it will become available by the time we are allowed to make journeys!

Chris
MY21 Race Blue Karoq Sportline 2.0TSI with PS/DCC, Virtual Cockpit, Heated Windscreen, Spare Wheel & Area View. Ordered 2/6/20, built 21/10/20 and collected 16/11/20! :D

e999sam
Posts: 10
Joined: Tue Jan 19, 2021 5:30 pm

Post by e999sam » Wed Mar 03, 2021 4:44 pm

Thanks Chris, you would have thought Skoda uk would have none this lol.

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CJJE
Posts: 273
Joined: Sat Mar 28, 2020 6:39 pm
Location: Stone, Staffordshire

Post by CJJE » Wed Mar 03, 2021 10:19 pm

Alas, last year when I was complaining about being unable to update the maps as the Skoda Update website said I could, the call centre staff hadn't even been warned that MY21 cars had the new MIB3 systems, and were merely repeating the instructions from their computerised scripts to use an SD card! I had to get them to pass me through to their Technical Support before I could find anyone who was working from their knowledge rather than a script, and even they hadn't actually seen a MIB3-equipped car!
MY21 Race Blue Karoq Sportline 2.0TSI with PS/DCC, Virtual Cockpit, Heated Windscreen, Spare Wheel & Area View. Ordered 2/6/20, built 21/10/20 and collected 16/11/20! :D

Grahamf
Posts: 1
Joined: Wed Mar 31, 2021 4:48 am

Post by Grahamf » Sat May 08, 2021 7:33 am

I have also contacted Customer Support about Trip Planner. This is their reply:

“As advised previously this is down to the factory for the development team to update My ŠKODA App once the trip planner is available. Therefore, I would not be able to update you once the trip planner is available as the factory will release this directly on the app and not through Customer services.
All I can recommend is to keep an eye on latest updates on the app and once latest updates are available it might include the trip planner feature as well however as advised we do not have a time-scale as to when this is going to be available.”

Don’t Customer Services communicate with the factory?!

If and when Trip Planner does happen I’ll update this post.

Milgey
Posts: 26
Joined: Thu Aug 09, 2018 7:21 pm

Post by Milgey » Sun Oct 17, 2021 5:44 am

I have had some issues with Connect over the last few months

Petrol station function not working
Parking space function not working
Online traffic not working
Online map updates not working
Online trip planner not importing to car until sometimes after I have arrived

Skoda UK are fully aware that online map updates are not available and have told me to download via a usb c stick.

Meanwhile they want me to take a photograph of the icons that do not exist.

Early September I renewed my subscription but SKoda already knew the services were not working when they asked for the money - this does not make me happy,,,,

Waiting for the latest response from Dean Goodwin at customer services to see what else they come up with.
Current - MY21 1.5 SE-L DSG in Petrol Blue + Virtual Cockpit
Past - MY19 1.5 SE-L DSG in Meteor Grey

bryfly48
Posts: 15
Joined: Fri Feb 12, 2021 9:03 pm

Post by bryfly48 » Sun Oct 17, 2021 6:15 am

Don't think Skoda have a clue, it took me three hours to download map update onto USB stick, placed into both front usb c socket's and guess what? nothing happens...

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Milfmog
Posts: 355
Joined: Sat Mar 10, 2018 11:35 am
Location: South Buckinghamshire

Post by Milfmog » Tue Oct 19, 2021 5:07 pm

Simply clever? Maybe not...
Karoq SE-L 1.5TSI DSG 2WD. Emerald green, beige leather, heated screen and steering wheel, lane assist, blind spot assist, adaptive cruise control.

My Fuelly page www.fuelly.com/car/skoda/karoq/2018/tazzymutt/798670

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